RBC Introduces Video Banking to Canadians

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RBC business clients can now connect face-to-face with Royal Bank of Canada through video banking on any device.

The first Canadian bank to provide remote video banking, RBC says it is the “next step” in today’s convenience-focused world.

“We continue to serve clients in new and innovative ways as their banking lives evolve,” said Cathy Honor, SVP Contact Centres, at RBC. “Now, our clients don’t need to give up their face-to-face connection with RBC if they are unable to visit a branch. Video banking empowers them to bank and maintain their personal relationship with RBC, when and where it’s convenient for them.”

With the proliferation of digital and mobile technology, people don’t plan their finances like they once did, RBC says. RBC kicked-off the first phase of its video banking solution earlier this month with its small business clients, with plans to roll it out more broadly to other parts of its business next year.

“This is especially important for the time-starved small business client,” adds Jason Storsley, VP Small Business, RBC. “We recognize that they work unconventional hours, are travelling or might not be able to visit a branch for a number of other reasons. Being able to access RBC Small Business specialists via video wherever and whenever they want helps them maintain that personal connection they expect with our bank.”

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