Purchase

Stories from the world's most innovative retailers.

Chipotle's Greatest Digital Tool is its Rewards Program

Now sitting above 20 million members, Chipotle Rewards has been a key factor in the transition to digital-first during the pandemic and beyond.

New tools such as Blue Shirt Chat digitize Best Buy's in-store experience, offering advice, support, and recommendations from real people.

With new e-commerce features, an app that augments brick-and-mortar shopping, and in-store upgrades, Walmart is all-in on the digital experience.

The next generation of retail involves "thinking beyond experimentation" and putting customer experience above all else.

With parent company Loblaw always in view, Shoppers Drug Mart is carving out one of the most unique e-commerce experiences in North America.

At one of the largest retail real estate owners in North America, digital transformation means adapting to keep the customer in control.

IKEA's updated retail normal focuses on data control, interactivity, new e-commerce experiences, and more.