Hindsight

Stories that look back on innovation and industry trends from the past year.

Apple, Peloton, Strava and More Elevated Digital Fitness in 2020

Tech companies and retailers took advantage of the digital fitness boom in 2020 by launching new platforms to compete with the established leaders.

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The Future of QSR Chains: Order Ahead, Loyalty, and Contactless

The biggest fast-food and coffee chains are completely redesigning their digital roadmap to highlight the mobile experience first.

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L’Oreal, Walmart and More Brought AR into Focus in 2020

Augmented reality took hold in 2020 as shoppers looked for ways to shop makeup, furniture and more without leaving home.

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These Fintechs Filled In the Finance Gaps in 2020

Huge fintechs like PayPal, Square, and Stripe used 2020 to launch new banking initiatives that support clients who may be struggling amid the pandemic.

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D2C Surged Forward in 2020 Led by Nike, Lululemon, and Chewy

Both established retailers as well as pure e-comm brands were forced to pivot to D2C digital models, finding huge success along the way.

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U.S. Banks Answer 2020 with Digital Innovation

JPMorgan Chase, Bank of America, Goldman Sachs, and others helped clients weather the pandemic by rolling out tools like digital wealth planners.

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Social Commerce Brought Retail Right to Shoppers in 2020

Through interactive videos, shoppable livestreams, and embedded product links, huge retailers are finding new ways to reach their biggest fans.

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TD is Using Engagement and Predictive AI to Create Holistic Digital Experiences

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Walmart Canada Puts Customer Experience at Center Stage

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Aeroplan Lifts Off as Air Canada Reimagines Digital Engagement

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