Capital

Exploring finance innovation in a rapidly changing ecosystem of disruption and transformation.

TD's Post-Pandemic Digital Banking UX Starts With Empathy

The pandemic drove everyone online. Now the world's biggest banks need to address the growing experience gap through meaningful UX.

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Scotiabank's Sofia is a Retail Banking Pandemic Pivot

Scotiabank's cashflow prediction platform Sofia began in risk management, but once the pandemic hit, the bank realized its full retail potential.

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TD is Using Engagement and Predictive AI to Create Holistic Digital Experiences

TD's future of banking relies on using AI to connect digital platforms that build a better financial future for clients.

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PayPal is Setting the Pace of Digital Fintech Innovation in 2020

By investing in BNPL, contactless payments, and more, PayPal has emerged as the leader in pandemic-driven financial innovation.

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Digital Banking’s New Frontier: RBC's SVP Digital Peter Tilton

At the largest bank in Canada, the digital roadmap has pivoted to focus on the industry's white whale—the digitization of advice banking.

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Banking's New Normal: TD Chief Digital Officer Rizwan Khalfan

The bank has seen digital engagement rise by 30% and is looking to lean on its agile-focused roadmap long into the future.

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Embracing Digital ID the Right Way with Interac

By replacing physical identification such as passports with digital variants, entire new ecosystems of access, security, and convenience can be unlocked.

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